Frequently Asked Questions
Once your order is shipped, you will receive a tracking number by email. You can use this number to track your parcel on our website or the shipping carrier's website. Please check your junk or promotion email box. If you haven’t received the tracking email, email us support@klevyofficial.com.
Yes We do ship internationally! Please note:
Duties and Taxes: International shipping may be subject to customs duties and taxes based on your country's regulations.
Standard Shipping: Delivery takes approximately 10 to 28 business days after dispatch.
Express Shipping: For faster delivery, choose express shipping services (DHL, FedEx).
Let us know if you have any questions!
You can only change the shipping address within 2 hours after an order has been placed. otherwise, we are unable to change the shipping address. Please double-check your shipping information before placing an order.
Yes, international orders may be subject to duties and taxes. The rate will vary depending on the country and the value of the order.
We provide size charts on our website to help you determine the best size. Email support@klevyofficial.com so we can help you to find your best fit!
If you have a concern with a faulty or damaged item, please email us at support@klevyofficial.com so we can urgently review the matter for you. Please include photo evidence of the issue so we can further assist.